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How Can Responding to a Text Give You a Virus

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This section provides solutions to the most mutual bug that occur when using the browser.

If yous don't find the solution to your result in the listing, send a message to our Support service using the Feedback form.

If Yandex Browser doesn't start or yous meet the "The application has failed to start considering its side-by-side configuration is incorrect" error, try installing the latest browser version. You tin download the installation file from browser.yandex.ru. If you are using the Yandex Browser beta version, download the file from browser.yandex.ru/beta.

If this didn't aid, use the Feedback form to report the consequence to the support team.

Describe what is happening, step past step:

  • What happens when you endeavor to open Yandex Browser (for case, yous get an fault message or the browser window doesn't open up correctly).

  • What happened before this issue started occurring (for example, did you lot update your browser or Os? did you install a program or extension?).

  • How long you take been experiencing problems opening Yandex Browser.

If possible, attach a screenshot.

Try temporarily disabling all extensions and also clear your enshroud, history, and cookies.

Turn off extensions

  1. Temporarily disable all extensions: .

  2. If this solves your problem, get through your extensions and turn them back on until you find the 1 that caused the problem.

  3. Disable the problematic extension. You may desire to allow the developers know about the problem.

Clear the cache

  1. Click .

  2. Nether Delete the post-obit, select the time range y'all desire to delete the buried data for.

  3. Select the Buried files option.

  4. Disable all the other options (if you only want to clear the browser cache).

  5. Tap Clear.

Clear history

  1. Click .

  2. In the lower-left corner, click Clear history.

  3. In the Clear history window, set the period.

  4. Select Views.

  5. If necessary, deselect all other options.

  6. Tap Articulate.

Clear cookies

  1. Click .

    Tip. Y'all tin open the Clear history window past pressing the following keys: Ctrl + Shift + Del (in Windows) or Shift + ⌘ + Backspace (in macOS).

  2. Under Delete the following, select the time range you lot want to delete cookies for.

  3. Select Cookies and other website and plugin data (disable all the other options if you merely want to delete cookies).

  4. Tap Clear.

If yous couldn't fix the problem, please contact the back up service via the and describe the situation in as much particular every bit possible.

Modernistic browsers utilise RAM actively. Full-featured apps take replaced static pages on the cyberspace. Let's say you take a music histrion open up on 1 tab, a YouTube video on another tab, and an online editor on a tertiary. In gild for yous to switch between tabs quickly, your data has to exist stored in RAM.

Yandex Browser may eat more than retentivity compared to other browsers due to:

  • Multiprocessor architecture. Each browser window is a divide procedure that requires boosted retention. The multi-processor architecture improves stability: if one of the tabs fails, the other tabs are preserved and you will non lose your data.

  • Pre-loading. The browser tries to figure out what link you lot may click, and loads the page data in advance.

  • Large number of extensions. Extensions make browsing easier, only each of them requires RAM.

On boilerplate, with several tabs open, Yandex Browser consumes from 300 to 1000 MB of RAM. If a page has complex Flash objects, the RAM utilization may grow to 1000 MB.

To reduce the RAM consumption, disable:

  • preloading pages (click and in the Search section, disable the Asking folio data in accelerate in gild to load pages more quickly selection);

  • Flash plugin autorun.

Y'all don't need to worry if there are a lot of processes running. All browsers based on the Chromium engine piece of work similar this. Every browser window, too as some extensions and plugins, is a separate procedure that won't affect other tabs and extensions in the event of a failure.

If your browser freezes, contact our back up staff using the feedback form. Describe your situation in as much detail as possible:

  • What actions cause the browser to freeze?

  • Draw what happened before the browser stopped responding (for instance, did you lot reinstall the browser or update or install programs or extensions?)

If the browser is slow opening pages, then clarify the following in your message:

  • Does the problem occur with all webpages or only sure ones (if and then, which ones?)

  • Add a link to the internet-consign log. You volition need to have screenshots of this log (equally explained in the instructions) and upload them to any cloud storage of your choice.

If you have problems opening pages, include the error text in your message.

There are a few reasons why a site may not open:

Network constraints

Certain restrictions in your network can besides obstruct site admission. Those might exist caused by software (antivirus programs, firewalls, or viruses), or network settings on the provider side (such equally proxy servers).

Check whether y'all tin can access the site on another computer from a unlike network to make sure that the site works. If the site fails on your computer just, we recommend contacting your organisation administrator or your provider's support.

There are a lot of temporary files

Webpages may not load completely if y'all take a lot of temporary files. Follow these instructions to delete all cookies for that folio:

  1. Tap .

  2. Open Websites.

  3. At the bottom of the folio, click Advanced site settings.

  4. In the Cookies section, click Cookies and site data.

  5. Hover over the desired site and click the Remove link that appears to the right of the site name. All cookies of this folio will be deleted.

Check whether the trouble persists.

Website blocks extensions

To check whether extensions are blocking a page from displaying, open the site in Incognito manner. If the Incognito mode does not reproduce the trouble, try to find an extension that blocks page loading.

  1. Temporarily disable all extensions: .

  2. If the page has loaded, try going through your extensions one at a time to notice the one that is blocking them.

  3. Disable the problematic extension. You may want to let the developers know about the problem.

  4. Clear your cache so that the browser doesn't load a copy of the page that was saved earlier.

  5. Refresh the folio to make sure the problem has been resolved.

Wrong DNS settings

  1. Open the Windows beat. Press Windows + R on the keyboard or type "Run" in the search bar. In the dialog box that opens, enter cmd using your keyboard.

  2. Enter ipconfig /flushdns.

  3. Restart your network connection.

Other bug with the browser

If a site opens in every browser other than Yandex Browser, send a message to our support staff using the feedback form. Describe the situation in item, and adhere a screenshot if possible.

If you see this mistake message when you open a page, endeavor to solve the problem using one of these methods:

Delete cookies

  1. Click .

    Tip. You lot can open the Articulate history window past pressing the following keys: Ctrl + Shift + Del (in Windows) or Shift + ⌘ + Backspace (in macOS).

  2. Under Delete the post-obit, select the time range you desire to delete cookies for.

  3. Select Cookies and other website and plugin data (disable all the other options if y'all just desire to delete cookies).

  4. Tap Clear.

Articulate your cache

  1. Click .

  2. Under Delete the post-obit, select the time range you lot desire to delete the cached information for.

  3. Select the Cached files option.

  4. Disable all the other options (if you only want to articulate the browser cache).

  5. Tap Clear.

Reset your DNS settings

  1. Open up the Windows trounce. Press Windows + R on the keyboard or blazon "Run" in the search bar. In the dialog box that opens, enter cmd using your keyboard.

  2. Enter ipconfig /flushdns.

  3. Restart your network connection.

If you see this error, it means the internet connexion in the browser is prepare to use a proxy server. If your network doesn't employ a proxy server, plough off this option.

  1. Tap .

  2. Go to System.

  3. In the Network section, click Proxy server settings.

  4. In the window that opens, go to the Connections tab and click Network settings.

  5. In the window that opens, articulate the option Use a proxy server for your LAN.

A "Connection failure" error means that the browser could not call up a webpage.

Failures may occur due to the following:

Problems with how the site works

Effort opening other sites in the browser. If you do not see the connection error, in that location was probably a failure on the side of the initial site, or the site's possessor is running maintenance at the moment. Endeavor going to the site again later. If the problem persists, contact the website'due south developers.

Problems with your internet provider

Contact your internet provider and ask if in that location have been any network failures or if they are conducting maintenance work.

Site blocked by antivirus or firewall

Cheque the listing of blocked resources in your antivirus (Windows firewall). If you locate the page in the list, delete it.

Attention. Only delete a folio if you are completely sure that information technology is condom, though. If the page contains malicious code, it can infect your computer or requite hackers access to your personal data and electronic payments.

The browser was infected by a virus

Scan your reckoner using an antivirus or free utilities.

Incorrect DNS settings

  1. Open the Windows beat out. Press Windows + R on the keyboard or blazon "Run" in the search bar. In the dialog box that opens, enter cmd using your keyboard.

  2. Enter ipconfig /flushdns.

  3. Restart your network connection.

Proxy server not configured correctly

  1. Click .

  2. Go to Organisation.

  3. In the Network section, click Proxy server settings.

  4. In the dialog box that opens, go to the Connections tab and then click Network settings.

  5. Deselect the Use a proxy server for your LAN choice.

If you lot cannot institute a secure connection to Yandex services due to the ERR_CERT_AUTHORITY_INVALID error, it ways that the document is missing from the operating system. Update Windows (). If this didn't aid, try downloading and importing the certificates manually:

  1. Downloading the certificates to your computer using the following links:

  2. The Certum CA and Certum Trusted Network CA certificates take been downloaded to your computer in the TXT format. Remove the .txt extension from them:

    1. Open the Windows Control console.

    2. Click Folder Options (in Windows 10, click File Explorer Options).

    3. On the View tab, clear the Hide extensions for registered file types option.

    4. Click Apply.

    5. Open the Certum CA certificate in Notepad and relieve it having removed the .txt extension to get the CA.pem file.

    6. Open the Certum Trusted Network CA certificate in Notepad and save it after removing the .txt extension to go the CTNCA.pem file.

  3. Import certificates past going through the following steps for each certificate:

    1. Open the Windows shell. Press Windows + R or type "Run" in the search bar. In the dialog box that opens, enter the certmgr.msc command.

    2. Open the Trusted root certification authorities folder and so the Certificates folder.

    3. Click . The Certificate Import Wizard starts.

    4. Click Next.

    5. Select the certificate and click Next.

    6. Make sure that the Document store field is fix to Trusted root certification authorities. Click Next.

    7. Click End.

    8. In the window that opens, click Ok.

  4. Restart the browser.

Some website features may stop working after cookies have been blocked. For instance, notifications you previously enabled in the browser or the verification code window may not pop upwardly anymore. If yous see the icon on the right side of SmartBox, it means that you blocked cookies on that page.

If you see the sign:

  1. Tap .

  2. Open Websites.

  3. At the bottom of the page, click Advanced site settings.

  4. In the Cookies section, select Allowed.

  5. Turn off the Cake third-party data and files pick.

  6. Click Sites advanced settings.

  7. Check whether the Only for session or Non allowed lists contain the problematic site. If a site is in the listing, hover over it and click the Let link.

Webpages might display incorrectly. For example, garbled characters may display instead of letters or the page formatting may be cleaved.

Try the following: refresh the page; delete your browser cache and cookies ; disable utilities, and browser extensions that may be causing the problem.

Disable utilities

The most frequent reason for wrong site brandish is using a proxy server or an boosted firewall (in addition to the standard Windows firewall). Temporarily disable them to find out if they affect the display of site pages. We practise not recommend using utilities that cause display errors.

Check your browser extensions

  1. Temporarily disable all extensions: .

  2. If this solves your problem, go through your extensions and turn them back on until y'all find the one that caused the problem.

  3. Disable the problematic extension. Y'all may want to allow the developers know nearly the problem.

  4. Delete your cache so that the browser doesn't load an incorrect copy of the page loaded earlier.

Refresh page

  1. Open up the folio with the formatting problems.

  2. Press F5 (in Windows) or ⌘ + Shift + R (in macOS).

Delete cookies

  1. Click .

    Tip. You can open the Clear history window past pressing the following keys: Ctrl + Shift + Del (in Windows) or Shift + ⌘ + Backspace (in macOS).

  2. Under Delete the following, select the fourth dimension range yous want to delete cookies for.

  3. Select Cookies and other website and plugin information (disable all the other options if you only want to delete cookies).

  4. Tap Clear.

Articulate your cache

  1. Click .

  2. Under Delete the following, select the time range you lot want to delete the cached data for.

  3. Select the Cached files selection.

  4. Disable all the other options (if yous only want to clear the browser cache).

  5. Tap Clear.

Note. This is merely a problem for Windows ten users.

Errors may occur with some integrated video cards after you update Yandex Browser:

  • Suggestions disappear.

  • Downloaded files no longer display in the downloads toolbar.

  • The browser doesn't respond when yous effort to employ information technology for the get-go time after an update. Still, the Enter key does work. When you lot press it, a Windows dialog box opens and prompts yous to select your default browser.

If y'all go one of these errors, deselect the Hardware dispatch selection in the browser:

  1. Tap .

  2. Go to Organization.

  3. In the Operation department, deselect the Use hardware acceleration if possible option.

  4. Restart the browser to apply these changes.

If this didn't help, use the Feedback course to written report the issue to the support team.

There are several reasons why images or photos might not be displayed:

Images are blocked by an extension

Some extensions (such as ad blockers) restrict the display of folio content, including videos and images.

  1. Temporarily disable all extensions: .

  2. If images appeared, try going through your extensions i at a time to detect the ane that is blocking them.

  3. Disable the problematic extension. You may want to let the developers know nearly the trouble.

  4. Clear your enshroud and then that the browser doesn't load an incorrect copy of the folio that was rendered earlier and contains blocked images.

  5. Refresh the folio to brand sure the problem has been resolved.

Browser blocks all images

  1. Enable image display: .

  2. At the lesser of the folio, click Advanced site settings.

  3. In the Image brandish section, select Allowed.

  5. Refresh the page to brand sure the problem has been resolved.

Browser blocks images on a specific site

In this example, the icon appears in the SmartBox.

  1. Open up the webpage.

  2. Tap .

  3. In the Protect panel, click the Learn more link in the section where the connection condition is displayed.

  4. In the Permissions section, notice Images and select Allowed.

  5. Refresh the folio to make sure the trouble has been resolved.

The prototype was black-listed

  1. Click .

  2. In the Ad blocker department, select Blocked ads.

  3. Hover your mouse over the address of the desired prototype and click Remove.

  4. Refresh the page to make sure the problem has been resolved.

If an prototype on the folio is displayed incorrectly (for example, the transparency of a PNG image is lost) or in low quality, try disabling paradigm optimization:

  1. Tap .

  2. Get to Organization.

  3. In the Performance department, disable Optimize images to conserve system memory.

  4. Restart the browser to apply these changes.

Cheque your monitor's color profile settings

  1. In the SmartBox, enter browser://flags.

  2. Observe the Force color profile option and modify its value.

  3. Relaunch the browser and check the results.

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Source: https://yandex.ru/support/browser/troubleshooting/troubleshooting.html?lang=en

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